Frequently Asked Questions
Everything you need to know about shopping with Ireland's leading sports store.
What are your delivery options within Ireland?
We offer standard shipping across Ireland with a typical delivery time of 2-4 working days. Free shipping is available on all orders over €60. Express shipping options and Click & Collect are also available at checkout.
How do I return an item purchased online?
You can return items within 30 days of receipt. Returns can be made for free at any Elverys store nationwide, or you can post them back to our distribution center using our online returns portal.
Do you offer a Click & Collect service?
Yes, our Click & Collect service is free of charge. Simply select your preferred Elverys store at checkout, and we will notify you via email or SMS when your order is ready for collection.
Are your running shoes authentic and covered by warranty?
All products sold by Elverys are 100% authentic and sourced directly from major brands like Nike, Adidas, and Asics. Every purchase is covered by a standard manufacturer's warranty against defects.
Can I use a One4all gift card on your website?
Yes, we accept One4all gift cards as a valid payment method online. Please note that according to current regulations, there is a €50 limit per transaction when using a One4all card on our website.
How can I track my order status?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.